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CUSTOMER TESTIMONIALS Review our Customers Experiences and Comments.
"Wanted to say that Delores was a pleasure to work with. She took the time to search for an item that was marked as out of stock and found 1 left. Through the entire ordering process Delores kept me updated the entire time and helped me with everything.
Its great to find excellent customer service and quality products."
Thank You Patricia
Florence Growvogel, NY
"Received the cross today! It is just what I wanted for my grandson's communion in May. Thank you for the beautiful cross, the coupon discount, and the speedy delivery. You have a very satisfied customer, and we have 6 grandchildren." Yours in true faith, FLORENCE GROWVOGEL
Chris Bauer, WI
"Hello - I don't usually provide feedback on shopping experiences, but felt compelled to this time. First, the item I ordered arrived this morning! What a quick shipping - thank you!! Also, the item I ordered is just beautiful - much better quality than I expected for the price."
Barbara Plathe, MN
"I was looking locally for a baby’s necklace with a December birthstone without any luck. I “Googled” birthstone baby necklaces and found True Faith Jewelry. I ordered it through True Faith Jewelry’s website. On the same day I got a note from Delores that they did not have one in stock but could order it – hoping it would come in time for my deadline. The next day Delores confirmed with me that indeed it would be available and in time for the occasion that I needed it."
Delores was a joy to work with. She checked with me a couple of times as I was waiting for the package to arrive. It arrived yesterday in plenty of time. The necklace is just what I wanted. Thank you Delores and True Faith Jewelry!
Susan Bennis-Ward, NY
"Dear True Faith Jewelry, On behalf of your representative, Ms. Delores Headen, I would like to take this opportunity to convey my appreciation and admiration for the OUTSTANDING customer service provided by Ms. Headen during my recent purchase.
I placed an order for a gold cross online through your website and within minutes was contacted by Ms. Headen via email informing me that the cross I had ordered was out of stock and that there was a disparity with the zip codes re billing/shipping.
On my follow-up phone call to clarify the order, Ms. Headen went "above and beyond" to assist me in the selection of suitable alternatives to the cross my son had originally selected for his birthday. With professional aplomb, Ms. Headen asked the right questions (my son's age, preferences, etc.) and also checked with the shipping department to ensure that the cross would arrive in time for my son's birthday this coming Saturday. With my needs in mind and Ms.Headen's excellent knowledge of True Faith's inventory she offered 4-5 wonderful alternatives for my son (her first recommendation was my son's new selection). I called back this morning, 2/15/2012, and Ms. Headen completed the new order and reconfirmed that shipment would indeed be received by me this Friday, 2/17.
Ms. Headen also assured me that she had cancelled the first order and that the debit to my bank account for the first order would "drop off" and be recredited to my account within a day or two.
I am eagerly anticipating the arrival of my son's birthday gift from True Faith Jewelry and will most certainly recommend your company and Ms. Delores Headen to all my Christian friends for their jewelry needs! Other companies could benefit from Ms. Headen's expert customer service which builds clientele loyalty and return sales!
Thank you so much."
"Dear all, I just would like to offer so much praise and thanks to your organization, and particularly to Dolores (I believe was her name) for all the help she gave me when I ordered subject medal for my son. She was so helpful, and the order was received when anticipated and in time for the event that I needed it for. Thanks so very much--a very satisfied customer. I will certainly be using your organization again, and will definitely refer you to family and friends. Warmest regards."
Judy Ross, NY
"I would like to commend Delores Headen on her spectacular customer service today. I called to see if anything could be done about my damaged "diamonds" by the inch necklace. I could not find my original invoice since we just moved. Delores found it very quickly and then arranged for the exchange. Since my career was in the fine jewelry industry I know how important great customer service is for business. Delores is certainly an asset to True Faith jewelry."
Jody Kind, PA "Awesome Service!"
"I just wanted to write to tell you that your employee Delores Headen is a GEM! She was so helpful and friendly with me in placing my order. I really appreciate her help and kindness. Have a Merry Christmas!!"
Jon Dudley, OH
"I want to express my utmost happiness with the customer service provided to me today by TrueFaithJewelry. I was searching for a sterling silver cross necklace my wife found on Amazon.com but it was unavailable for ordering from Amazon. I tracked the necklace to TrueFaithJewelry and was connected to service representative Dolores who provided very polite, helpful and efficient service. Well done! I wish more customer service reps were as friendly and willing to assist with my ordering needs as Dolores was when I make purchases from their companies.Happy Holidays!"
Neil Rader, NY
"Thank you for your excellent customer serivce! Our business, TrophyCentral, a retailer of trophies, awards and personalized gifts, also prides ourselves on providing top-rated service so we know what it takes to make customers happy! We will definately be visiting again! Thank you!!"
Lupe Wood, IL
"I love this store! They truly live into a spiritual way of doing business. I have shopped with them several times now. One time, they were out of merchandise I had ordered and called me to ensure I knew and to determine what I wanted to do. They were so friendly and helpful. And the products are excellent. I highly recommend doing business with this store!"
Carol Crabtree, VA
"Beautiful jewelry. Great quality. Reasonable price. Fast shipping. Would purchase from again.
Pamela Wilson, CA
"True Faith Jewelry has the best customer service that I have ever experienced. I bought a beautiful starfish with CZ stones. The pendant was very beautiful and the quality of the piece is excellent.I called the company and the Customer Service Representative "Delores" provided the best customer service, I have ever experienced. I will definitely purchase jewelry from truefaithjewelry.com again. Highly recommend this company..."
Lake Cowichan, BC Canada
"This piece of jewelry exceeded my expectations. It is absolutely beautiful. By far, this is my favorite necklace and I wear it all the time. It arrived fast and was shipped very well. I couldn't be happier. I would definitely buy from here again. Thank you so much!"
"This company is awesome! I bought my husband a crucifix necklace for an anniversary gift. I didn't realize there was no clasp, and unfortunately he broke the chain pulling it over his head. He loves the necklace (It really is beautiful and good quality) and has been looking for an affordable chain to buy. Today a package arrived and it was a replacement chain with a clasp! He put it on immediately and plans to wear the necklace every day. We are so impressed with the service that we plan to tell everyone and to shop more from Religious Jewelry and Gifts. These people have the personal touch and really know how to take care of their customers!"
DK Hazlet, NJ
"Thank you so much for the prompt mailing of my St Michael Army medal for my cousin. I love it even nicer then the picture. I Also wanted to give you special thanks for the flag pin - that really meant a lot to me. It's the special things that we do for each other that makes the difference. Blessings you and your staff."
GS Columbia, MA
"I received the St. Jude medallion and am very pleased. It is even nicer than it looks in the picture on line and the engraving is professional and reasonably priced- service was all I could have asked for. Thank you for a pleasant shopping experience and a great quality product!"
LS Carbondale, IL
"I received my order on Tuesday and it is beautiful! I actually started to tear up looking at it. I can't wait to present this piece to my son (yes, I know it is a "woman's" pendent, but it is a perfect size for him) for his high school graduation, just before he leaves for the Air Force. Also, thank you for your assistance with correcting my address mistake. I will definitely come back to your website for future orders."
EM Marietta, GA
"I was so happy to find a place to order my nieces and nephew Holy Communion gifts. Your sales rep, Gina, who I spoke to on the phone was extremely helpful, courteous, kind and professional. I will be placing more orders with you since I come from a large, Catholic family. It was a pleasure doing business with you!"
JH South Hadley, MA
"Hello, I wanted to say thank you very much and that we have received our order. We are very pleased with the pendants and the communication between us. We are amazed at the speed with which we received our order. We will definitely do business again with your company and recommend you to our family and friends. Again, thank you very much!"
DB Greensboro, NC
"I received my beautiful sunburst necklace today. I wanted to thank you for your excellent customer service, fast shipment and compliment you on how beautiful and nicely made your jewelry pieces are in person. You do a great job of showing the pictures on your website, but this necklace is even more beautiful in person than I imagined it would be. I will be purchasing other pieces in the future and I will share your site with my friends and family. As a person of faith, I also thank you for the flag lapel pin and scripture card. I love your motto, “With True Faith you can achieve anything.” I agree with this 100%. I wish you and your family all of the best and may God bless you."
SR Frontenac, KS
"I wanted to let you know that I received my order and loved it. I ordered a St. Michaels Army medal for a very special person. The medal was beautiful and so detailed! I looked at local jewelry stores and online for a week before coming across your website. You had exactly the medal I had in mind. The U.S. emblem is perfect and the side with St. Michael is so detailed it is unbelievable. It also said protect "me" instead of "us". The medal is for a special man that I lost track of for nearly 20 years. During that time I have often wondered and worried about his safety while being deployed and wanted a special medal for him. This one was perfect and he loved it. Thank you for selling such high quality jewelry and at such affordable prices and including shipping. It is appreciated."
Kristine San Francisco, CA
"Wow! As a proud Catholic I must say ... what beautiful pieces you have!I now know where to get the most gorgeous pieces of jewelry at!"
CB Hebron, CT
"Thank you. I received my Rosary on Friday. The Rosary Beads are beautiful. I will be sure to keep you in mind for future purchases. The store I used to purchase them from closed down and I found you through Google. Thanks again!!"
LM Babylon, NY
"I got the necklace it is so beautiful! thank you so much! my son is wearing it!!"
MC Little Rock, AR
"The necklace I received in the mail for my son is beautiful. I will recommend you to anyone. Thank you."
DL Sparks, NV
"Thank you so much....I love the necklace, it's for my husband who's deploying in the spring. I can't wait for him to open it!"
KH Ashville, OH
"I just received my necklace today, WOW, that was quick! I just wanted to say that I’m so happy with the quality of this necklace. I can’t wait for my husband to open this up on Christmas! It is so much prettier in person and the engraving was done so nicely. Thank you so much…I will definitely be a returning customer. Merry Christmas and God bless you."
CH Geneva, IN
"We received this peice and its perfect it will make a little girl very happy for Christmas."
JG Fall Church, VA
"I just want to add that I purchased this item from you folks because you have been so helpful in replacing the broken chains for my son's patron saint medal. I felt that I owed you some more business. Thanks again, and have a very Merry Christmas."
Kay Memphis, TN
"Hi.....I got my order today and love the gorgeous St. Christopher medallion, and appreciate the fast service! I will wear it often and enjoy your website, will order again."
CC Halandale, FL
"I just wanted you to know how satisfied I was with my purchase.The product was exactly what I wanted and the promptness was greatly appreciated."
LQ Tampa, FL
"My two crosses I ordered came very promptly and look even better than on the website. Thanks for such great service."
MM Dayton, OH
"I ordered the necklace and it was delivered quickly and in excellent condition. The item was exactly as advertised; highly recommend doing business with this merchant."
CV Toledo, OH
"My order shipped quickly and arrived in perfect condition."
TD Buckhannon, WV
"THANK YOU!!! I'm so pleased that my order arrived today and I have it in time to give to my husband for his confirmation. Great product & packaging. I will order again in the future!"