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Contact Us:
Fullfillment Center: Mt. Vernon, New York
TruefaithJewelry Inc.
520 South Fulton Ave.
Mount Vernon, NY 10550
Toll-Free: 1-800-516-1392
Fax: 1-800-541-3821
Customer Service Hours: Mon-Fri 9am-5pm est (Online Orders 24 hours).
Please use the above New York Address if you are faxing or sending an order. Checks for existing orders need to be sent to the above address.
sales@truefaithjewelry.com
Company Information
TrueFaithJewelry is a division of TrophyCentral, Inc.
General Policies
We accept: Mastercard, Visa, American Express and Discover cards.
There are NO minimum orders!
We are offering FREE shipping for orders over $50 (Continental US only). See
Shipping for additional information). Plus, we include a Guardian Angel lapel pin with all purchase orders for FREE!
Gift Wrapping can be applied during your checkout when entering your shipping information. We charge $5.00/Item to Gift Wrap and/or to add a personal message on a Gift
card
Return Policies
We guarantee all products to be free of manufacturing defects. Should you receive any item which becomes defective within a year of your purchase, we will replace the item at no charge.
If you are not satisfied with your order, you have 30 days to return the product for a full refund or credit towards your next purchase of merchandise. A Return Authorization is required prior to return. The customer is responsible for all shipping charges. Call us toll-free at 1-800-516-1392 for a return authorization to be included with the item you are returning. IMPORTANT: Please make sure to fill out all information on the Return Authorization form.
EXCEPTION TO RETURNS:
If your item(s) is engraved and/or personalized, the order is considered a final sale and we will not accept returns, unless there is a mistake on our part between the original message you provided to the message engraved on the item.
See Engraving Help
for more details.
Privacy Policies
We understand your concern about security and privacy of your online transaction. Yahoo is our online store provider. Our credit card processor (Paymentech) provides us the latest technology to ensure your online transaction is secure and credit card information is safe. All credit card information is erased from these servers automatically after 30 days.
Your privacy is very important to us and we'll always safeguard it. We will never share your contact information with any outside party.
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